Shipping & Returns

Thank you for shopping with Colorful Impressions. We want you to feel confident and informed when placing your order. Please review the information below regarding shipping, returns, and exchanges.

Shipping Information

Processing Time

Processing times vary depending on the type of product ordered:

Ready-made items & craft supplies: Typically ship within the timeframe listed on the product page.
Custom or personalized items: Require additional processing time, which will be noted at checkout or on the product listing.

Please note that processing time is separate from shipping time.

Shipping Methods

We ship orders using reliable carriers to ensure safe and timely delivery. Shipping options and costs are calculated at checkout based on your location and order size.

Once your order has shipped, tracking information will be provided when available.

Shipping Delays

While we do our best to meet estimated delivery times, delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control. We appreciate your patience in these situations.

Returns & Exchanges

Because we offer a variety of products, return eligibility depends on the item type.

Custom & Personalized Items

Custom or personalized items are made specifically for you and are non-refundable and non-returnable, unless:

The item arrives damaged, or
There is an error in personalization caused by us.

Craft Supplies & Non-Custom Items

Unused craft supplies and non-custom items may be eligible for return or exchange within a specified timeframe after delivery. Items must be returned in original condition and packaging.

Please contact us before sending any item back to receive return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to damage or an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photos of the issue so we can resolve it quickly.

Cancellations

Orders may be canceled within a limited time after purchase if processing or production has not yet begun. Once a custom item is in production, cancellations may not be possible.

Contact Us

If you have questions about shipping, returns, or your order, we’re happy to help.

Email: sales@colorfulimpressions.net
Response Time: We typically respond within 1–2 business days.